Terms of Service

Introduction

Welcome to Arrivy LTD. These Terms of Service ("Terms") govern your use of our private hire transport services. By using our services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our services.

Contact Information

Company Name: Arrivy LTD
Company Phone: +44 (0)1603 234234
Company Address: Vicarage Court, Mousehold Lane, Norwich, NR7 8HG

Service Description

Arrivy LTD provides private hire transport services, including the transportation of passengers and their luggage to their specified destinations. Our services are available by advance booking only and are provided by licensed drivers using insured vehicles.

Booking and Cancellations

Booking Process:

• Bookings can be made via phone, online, or through our mobile app.
• You will receive a booking confirmation with details of the driver and vehicle.

Changes and Cancellations:

• You may change or cancel your booking without charge up to 5 minutes before the dispatch time.
• Cancellations made less than 5 minutes before the dispatch time may incur a cancellation fee.

User Responsibilities

Accurate Information:

• You must provide accurate and complete information when booking our services.
• Any changes to your booking details must be communicated promptly.

Behavior:

• Passengers must behave in a respectful and orderly manner during the journey.
• Any damage to the vehicle caused by passengers will be the passenger's responsibility.

Luggage:

• Passengers are responsible for their own belongings. Arrivy LTD is not liable for any loss or damage to personal items.
• The driver may refuse to carry excessively large or hazardous items.

Prohibited Activities:

• Smoking, vaping, and the consumption of alcohol are prohibited in all Arrivy LTD vehicles.
• Illegal activities or carrying illegal substances are strictly forbidden.

Driver Responsibilities

Professional Conduct:

• Drivers must provide a professional and courteous service at all times.
• Drivers must comply with all applicable traffic laws and regulations.

Identification:

• Drivers must display their identification badge in a visible location within the vehicle.
• Drivers must assist with luggage and ensure passenger safety during the journey.

Payment Terms

Fare Estimates:

• An estimated fare will be provided at the time of booking based on the distance and time of travel.
• The final fare may vary due to actual travel conditions and additional passenger requests.

Payment Methods:

• We accept cash, credit/debit cards, and electronic payments as specified at the time of booking.
• Payment must be made at the end of the journey unless otherwise arranged.

Receipts:

• Receipts will be provided upon request at the end of the journey.

Limitation of Liability

Service Availability:

• While we strive to provide timely and reliable service, we cannot guarantee specific pick-up or drop-off times due to factors beyond our control such as traffic and weather conditions.
• Arrivy LTD is not liable for any delays or service interruptions caused by circumstances beyond our control.

Indirect Damages:

• Arrivy LTD is not liable for any indirect, incidental, or consequential damages arising from the use of our services.

Data Protection and Privacy

Data Collection:

• Arrivy LTD collects and processes personal data in accordance with our Privacy Policy.
• By using our services, you consent to the collection and use of your data as described in our Privacy Policy.

Confidentiality:

• All personal data is kept confidential and is not shared with third parties except as required by law or to provide our services.

Complaints and Dispute Resolution

Complaints:

• Any complaints regarding our services should be reported to Arrivy LTD as soon as possible.
• Complaints can be made via phone, email, or our website. We aim to resolve all complaints promptly and fairly.

Dispute Resolution:

• In the event of a dispute, both parties agree to attempt to resolve the matter amicably.
• If a resolution cannot be reached, the matter may be referred to an independent arbitration service.

Changes to Terms

Amendments:

• Arrivy LTD reserves the right to amend these Terms at any time.
• Any changes will be communicated to you and will take effect upon your continued use of our services.

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions or require further information, please contact us at:

Arrivy LTD
Phone: +44 (0)1603 234234
Address: Vicarage Court, Mousehold Lane, Norwich, NR7 8HG
Email: info@arrivy.co.uk