Get Support
Create a support ticket to get help with any issues or questions. Our team will respond promptly and you'll receive updates as your ticket progresses.
Our Ticket System
Our new support ticket system provides a streamlined way to get help with any issues you encounter. Track your tickets, receive updates, and communicate directly with our support team. Fully GDPR compliant with transcript request options.
Create Tickets
Submit detailed support requests with priority levels and receive a unique ticket ID for tracking.
Real-time Updates
Receive email notifications when your ticket status changes or when our team responds to your inquiry.
Ticket History
Access your complete support history, add comments, and upload attachments to existing tickets.
GDPR Compliant Support
Our ticket system is fully GDPR compliant. Request transcripts of your support conversations at any time, and automatically receive a complete record when your ticket is closed.
Request a complete transcript of your ticket conversation at any time with a single click.
Receive a complete transcript automatically when your ticket is closed for your records.
How Can We Help You?
Our support team is ready to assist with any questions or issues you may have.
Support Channels
Ticket System
Create a support ticket for detailed assistance and tracking.
Visit Us
Our Office:
Vicarage Court, Mousehold Lane,Norwich, NR7 8HG,
United Kingdom
Existing Tickets
Check the status of your existing support tickets.
Submit Your Request
Fill out the form below with details about your inquiry. Our team will respond promptly.
How Our Ticket System Works
Our streamlined support process ensures you get the help you need quickly and efficiently.
Create Ticket
Fill out the support form with details about your issue and submit it to create a new ticket.
Team Review
Our support team reviews your ticket and assigns it to the appropriate specialist.
Communication
Receive updates and communicate with our team through the ticket thread.
Resolution
Once your issue is resolved, the ticket is closed and added to your support history.
Frequently Asked Questions
Find answers to common questions about our support ticket system.
How quickly will I receive a response to my ticket?
We aim to respond to all tickets within 24 hours. High priority and urgent tickets are typically addressed within 4-8 hours during business days.
Can I add more information to my ticket after submitting it?
Yes, you can add comments and attachments to your ticket at any time by visiting the ticket details page. You'll need to verify your email to access your tickets.
How do I know when my ticket status changes?
You'll receive email notifications whenever there's an update to your ticket, including status changes and new responses from our support team.
What should I do if I forgot my ticket ID?
Don't worry! You can access all your tickets by verifying your email address on the support tickets page. This will show you all tickets associated with your email.
How can I get a copy of my support conversation?
In compliance with GDPR, you can request a transcript of your ticket conversation at any time by clicking the "Request Transcript" button on your ticket page. Additionally, we automatically send you a complete transcript when your ticket is closed.