Privacy Policy

Introduction

At Arrivy LTD, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, and protect your personal data when you use our private hire transport services.

Data We Collect

We collect and process personal data about you when you interact with us and our services. This includes:

• Contact Information: Name, phone number, email address.
• Booking Details: Date and time of booking, pick-up and drop-off locations, payment details.
• Driver and Vehicle Information: Details of the driver assigned to your booking and the vehicle used.
• Complaints and Feedback: Any information you provide when you make a complaint or give feedback.
• Newsletter Subscription Data: Email address, name (if provided), IP address, and subscription source (footer or newsletter popup).

How We Use Your Data

We use your personal data for the following purposes:

• To Provide Services: To manage and fulfill your booking, including dispatching drivers and vehicles.
• Customer Support: To respond to your inquiries, manage complaints, and provide customer support.
• Legal and Regulatory Compliance: To comply with our legal obligations, including maintaining booking records and cooperating with investigations.
• Safety and Security: To ensure the safety and security of our services and comply with public safety regulations.
• Newsletter Communications: To send you updates, promotional content, and information about our services when you subscribe to our newsletter. We log subscription details to comply with UK privacy laws and to verify consent.

Sharing Your Data

We may share your personal data with:

• Drivers: To facilitate your booking and transport.
• Regulatory Authorities: When required by law or regulation.
• Service Providers: Who assist us in providing our services, such as payment processors and IT support.

Newsletter Subscriptions

When you subscribe to our newsletter:

• We collect your email address, which is required to deliver the newsletter.
• We may collect your name if you choose to provide it.
• We log your IP address at the time of subscription.
• We record the subscription source (website footer or newsletter popup).
• This information is collected to ensure compliance with privacy laws in the UK and to maintain records of your consent.

You can unsubscribe from our newsletter at any time by clicking the unsubscribe link in any newsletter email or by contacting us directly.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. This includes:

• Secure storage of booking records.
• Regular review and updating of our data security practices.
• Ensuring all staff and drivers are aware of their data protection responsibilities.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. Specific retention periods are determined based on:

• Legal Requirements: We comply with legal retention periods for booking and transaction records.
• Business Needs: Data is retained for as long as necessary to provide our services and manage our business.

Your Rights

You have the following rights regarding your personal data:

• Access: You can request access to your personal data we hold.
• Correction: You can request correction of any inaccurate or incomplete data.
• Deletion: You can request deletion of your data where it is no longer necessary for the purposes we collected it for.
• Objection: You can object to the processing of your data under certain circumstances.
• Data Portability: You can request transfer of your data to another service provider.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes and indicate when the policy was last updated.

Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us at:

Arrivy LTD
Phone: +44 (0)1603 234234
Address: Vicarage Court, Mousehold Lane, Norwich, NR7 8HG
Email: info@arrivy.co.uk